Review and Export Talk Analytics

Review the Talk Analytics page for insights into how engaged users are with user- and admin-generated content, posts, apps, announcements, and other communications. Behavioral details show engagement levels and trends and help you understand if your posts are engaging and resonating with users. Pie, bar, and line charts and tables help illustrate engagement over days, weeks, and months.

Filter the Analytics page by groups to see only those charts that support your business needs. Export reports for some or all chart data within a specified date range to an .xlsx file for further analysis.

Note: The Admin Dashboard Home page displays a subset of analytics, including the user overview, number of monthly users, active users by channel (the top devices used to access Talk), and the engagement index line chart.

Analytics gives you the tools to:

  • Review analysis at a weekly or monthly view.
  • Make better informed decisions about what and when to post based on user engagement and participation. Create best practices for engaging users.
  • Measure user behavior like activity by hours of the day or days of the week so you know the best time to post critical updates.
  • Track real-time user engagement, trending analysis, and top contributors for a certain group.
  • Review the percentage of top devices used to access Talk.
  • See which Talk apps get the most clicks.
  • Export chart data details for some or all available charts as an .xlsx file.

See Analytic types

The Analytics page has three tabs that display various charts based on content types for a monthly or weekly time range:

  • Behavioral Metrics. Overview of how active and engaged users have been for a selected period. A percentage index of how engaged users were by month or week based on user actions and the number of posts. The Days of the Week and Hours of the Day User Engagement Trend charts show the number of users who were active (accessed the Talk tenant) and engaged (contributed posts, likes, and comments) for the selected period. These trends can show how a single hour on one day compares to the same hour on another day. The top devices used to access Talk and the number of users for each device. .
  • User-Generated Content. Details about user participation and engagement, including the number of active and engaged users, and the number of views for a time period. The most popular user content and the most active users contributing to Talk. Compare trends for posts reported by users as inappropriate and by the system for negative tone and language.
    Note: For information about moderating reported content, see Moderate Reported Content in Talk.
  • Admin-Generated Content. Details about how users engage with content created by admins. User participation with admin posts including the number of active and engaged users, and the number of viewers for a time period. The most popular Talk apps based on the number of times users launched them. A ranking of how engaged users were with admin posts based on number of views, post type, and so on.

Review and monitor Analytics

Charts show statistics for a time range of weeks or months. You can select which weeks and months to display. Apply filters to refine chart details. Hover over Information to see the description of a chart.

  1. Go to the Analytics page.
  2. Click the following tabs to see charts, trends, and tables of information.
    • Behavioral Metrics
    • User-Generated Content
    • Admin-Generated Content
  3. Click Monthly or Weekly to select the range of time you want to review.
  4. Click Filters Search Filter buttonto filter the view by selecting a group.
    Note: The time range and filters you apply are reflected in exported reports.

Export Analytics reports

Administrators with the View Analytics permissions can export analytics chart data to an .xlsx file and download the .xlsx file to their system. Reports include chart data based on the current filter criteria and time range.

  • Chart exports include all the data visible in the charts at the time of export. For example, if you configure the page to show Weekly chart details for a particular group, this filter criteria is applied to the export.
  • Each exported chart is represented in the .xlsx file as a separate sheet named for the chart.
  • Exported file names are unique and include the date, hour, and second the file was exported.

Note the following guidelines:

  • The ten most recent exports are always available. The next time you run an export, the oldest file in the list is removed. (The list of exported files also includes any user response exports for Events, Announcements, Polls, and Promoted Posts.)
  • You export one report or responseat a time. The export takes a few minutes depending on how much data is in the charts. The Export Report button is unavailable while an export is in progress. You can cancel an active export before it finishes.
  • After the export finishes, download the file at any time. Each .xlsx file is downloaded in a compressed file which you extract to your system. As long as the export file is available in the list of exported files, it is available to download. You can download a single file multiple times.
  • To export individual Admin Post Performance charts, click a post type (for example, Recognition, Event, Announcement, and so on) to open the chart details, then click Export Report.
  • The status of exports and downloads displays at the top of the interface. This allows you to monitor exports from any page in the Admin Dashboard.
  • Only chart data for the past six months is available to export. Data older than six months is no longer available.
  • Admin users can export up to 30 reports a day.

To export Analytics reports

  1. Go to the Analytics page. Filter the page as needed. The data in the exported report will reflect the current filter criteria and time range
  2. Click Export Report. The Export Report window opens. The Filters Applied section shows the current Analytics page filter criteria, if any.
  3. Select the charts you want to export. You can select some or all Analytics charts.
  4. For Select Frequency, select Monthly or Weekly. This manages how the data is aggregated for the report.
  5. Specify Start and End. Data is available for the last six months.
    • For a monthly frequency, select the range of months you want to include in the export. For example, if you specify Start January 2025 and End March 2025, all chart data available within the three months will be included, from the first day of the Start month to the last day of the End month.
    • For a weekly frequency, select the range of weeks you want to include in the export. For example, if you specify Start February 5, 2025 and End February 18, 2025, all chart data available within those weeks will be included, from the first day of the start week to the last day of the end week.
  6. Click Export. Note the following:
    • At the top of the page a progress message and download button Cloud with downward arrow and a green spinning section that means file exports are in progress.display . When the export finishes, the download button shows the number of files that have been exported and are ready to download, for example, File download cloud icon, with three exported files ready to open.
    • If there was a problem with the export, it shows a red exclamation mark Red exclamation mark indicates problems with export.
    • The Export Report button is unavailable while the report exports.
  7. Click Download at the top of the page White cloud with a down arrow and outlined in blue means exported files are ready to download to your system.. The list of available exported files displays, the most recent exported file first. The download button is always available, regardless of your current page. Note the following:
    • This list of files shows the status of exported files, including in progress In progress icon, ready to download White cloud with a down arrow and outlined in blue means exported files are ready to download to your system., downloaded Cloud with a downward arrow icon used to show when all exported files have been downloaded., and failed Red exclamation mark indicates problems with export.
    • If there was an error exporting the file, try the process again. Exports may fail if there is a problem with network connectivity or the process times out.
    • To cancel an in-progress export, from the list of exported files click CancelEx icon used to cancel a download in progress.
    • To download a file from the list, click Download White cloud with a down arrow and outlined in blue means exported files are ready to download to your system..
  8. To export individual Admin Post Performance chart reports:
    1. Click the Admin-Generated Content tab.
    2. From the Admin Post Performance chart, click a post type. A table with data for that type displays.
    3. Click Export Report.